Shipping & Returns
Return Material Authorization (RMA) Number is required for all merchandise returned for credit, repair, or exchange.
When requesting an RMA number, please have the following information available: Your Name, Phone Number, Product Number, Product Description, Serial Number, Order Number, and your reason for returning the merchandise. Please e-mail your request to firstname.lastname@example.org
It is our policy that all returned cartridges must be at least Seventy (70%) percent filled. We feel that this gives everyone a fair test of the quality of the product. 30-day money back/exchange guarantee (from invoiced date) for all return hardware products and defective products. There will be a 15% restocking fee or exchange for same item only.
Any physical damage caused by mis-handling or abused shall void the warranty. We are not responsible for damage to the print-head or circuitry as a result of improper handling, storage or misuse. When removing protective tape and devices please be sure not to damage these areas.
All merchandise returned must be shipped Freight Prepaid. Products must be received within 30 days of the RMA number issuing date. Products should be enclosed in their original boxes and all original manuals and accessories should be included. Incomplete packages are subject to a 15% restocking fee.
RMA number should be clearly marked on outside of the boxes. Failing to do so will result in delaying RMA process.
We will not be responsible for any lost package and/or accessories during shipping. All parts with permanent marks on them will not be qualified for exchange or credit. All warranties are based on original invoiced date.
The seller must be notified of any (DOA) “Defective On Arrival” products within 10 days of the invoiced date. There will be a 30% restocking fee on all of the refused shipments. SourcePoint warrants to the original purchaser only.
RMA’s returning to the customer will be shipped by UPS Ground or USPS. Other shipping methods can be arranged with additional charges. Shipping/Handling charges are non-refundable. Purchases with free shipping that are refused or returned will be charged the shipping costs.